Legal
Refund Policy
For Table Branding Manager
This Refund Policy explains how refunds work for Table Branding Manager, a product of KeyScript, a sole proprietorship (eenmanszaak) registered with the Dutch Chamber of Commerce (KvK) under number 96003413, VAT number NL005189581B23, registered address Groenoord 3, 2401 AA Alphen aan den Rijn, the Netherlands.
1. Payments Are Handled by Paddle
Purchases of the Software are processed by Paddle.com Market Ltd (or its applicable regional affiliate), acting as Merchant of Record, the same arrangement described in the EULA's Consideration section. Paddle's own terms of sale and refund procedures apply to the purchase transaction itself; this policy explains KeyScript's own position on when a refund is warranted, which Paddle then executes on our behalf.
2. Full Edition: No Refund After Activation
Table Branding Manager is downloadable digital content, not supplied on a physical medium. Under EU consumer law (Directive 2011/83/EU, implemented in the Netherlands in Book 6 of the Dutch Civil Code), a consumer normally has a 14-day right of withdrawal from a purchase, but this right does not apply once the consumer has given express prior consent to immediate delivery of digital content and has acknowledged that doing so means losing the right of withdrawal. Paddle's checkout captures this consent as part of completing a digital-goods purchase.
Once your Full edition license has been activated, no refund will be issued. Before activation, you may request a refund by contacting support@keyscript.nl.
This statutory withdrawal right applies only to consumers, not to purchases made by a business for its trade or profession. Regardless of whether the statutory right applies, KeyScript's own policy, no refund once activated, is the same for every Full edition purchase.
3. Import-Only Edition: Standard Refund Window
Import-only edition licenses are purchased by an organization, not activated individually by any one person (the Software activates itself silently on first use, with no individual consent prompt). Given this, KeyScript offers a straightforward refund window instead of an activation-based cutoff:
Refund requests within 14 days of purchase will be honored, regardless of whether the license has been used within the organization. Requests should come from the organization's designated IT/administrator contact, via support@keyscript.nl, the same channel already used for all Import-only support requests (see the EULA's Support section).
4. What a Refund Does
Where a refund is issued (via Paddle), KeyScript will deactivate the corresponding Keygen license. Software already installed will stop validating; any documents or templates you created or edited while the license was active are unaffected and remain fully usable. This policy only concerns your right to a monetary refund, not what happens to your own files.
5. What This Policy Does Not Cover
- Reducing the number of seats on an Import-only license (see the EULA) is not a refund. It's a separate, ordinary support request, and does not entitle you to money back for seats already paid for.
- Bulk/staffel purchases and custom-quote deals (51+ Full edition seats, 1,000+ Import-only seats) are negotiated individually; refund terms for these are agreed as part of that negotiation, not governed by the windows above.
- Chargebacks and payment disputes are handled by Paddle directly under their own terms.
6. Contact
- Questions about this policy, or a refund request: support@keyscript.nl
- KeyScript, Groenoord 3, 2401 AA Alphen aan den Rijn, The Netherlands
- KvK: 96003413
- VAT: NL005189581B23